loader image

 100% NZ owned 


Level up on service and flavour

Terms and Conditions

These terms and conditions apply to the use of this website and in accessing, using or browsing this website and/or purchasing goods and/or services from this website agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.
For the purposes of these terms and conditions, “this website” shall mean Sheppardsnz.co.nz.

Sheppards NZ
Any reference to “Sheppards NZ” , “we”, “our” or “us” in these terms and conditions shall mean Sheppards NZ
Amendments to terms and conditions
We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Sheppards NZ has no obligation to notify you of such amendments. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.

Intellectual property rights
Copyright of all text, graphics, logos and designs used in this website is owned or licensed by Sheppards NZ. You may access and print material from this website provided it is used for your personal use, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of Sheppards NZ’s intellectual property rights in the relevant context.
Any word or device to which is attached the ® or TM symbol is a registered trademark. If you use any of our trademarks in reference to our activities, products or services, you must include a statement attributing that trademark to us.
You must not use any of our trademarks:
(a) In or as the whole or part of your own trademarks;
(b) In connection with activities, products or services which are not ours;
(c) In a manner which may be confusing, misleading or deceptive; or
(d) In a manner that disparages us or our information, products or services (including this website).
Your use of this website will not create, nor will you represent to have, any interests or rights in our intellectual property.
Website Privacy Policy
All information collected through or in connection with this website is collected, stored, held, used, and disclosed by  Sheppards NZ or its web service provider(s) in accordance with the Privacy Act 2020.
This Privacy Policy covers our use of information which is collected through or in connection with this website.
We may collect contact information about visitors to this website.
This information may be used to:
(a) Send you news, information about our activities and general promotional material which we believe may be useful to you;
(b) Respond to queries or requests, or process orders or applications submitted by you;
(c) Monitor who is accessing this website or using the services offered on this website; and
(c) Profile the type of people accessing this website.
If you do not wish to have your personal information used in this manner or for any other specific purpose, please email action@sheppardsnz.co.nz to advise us of this. Consequently, your experience of our website may not be as tailored, and you may not be able to utilise the services offered on the website.
We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance.
We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website, or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not directly related to your use of this website.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request, but we may still disclose that information in circumstances permitted by the Privacy Act 2020, including if:
(a) We subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
(c) We are required by law to disclose that information.
We will preserve the content of any email you send us if we believe we have the legal requirement to do so.
Personal information which we collect (including your contact details, and, if relevant, credit card details) is protected, by such security safeguards as are reasonable in the circumstances to take, against loss; access, use, modification, or disclosure that is not authorised by us; and other misuse. You will appreciate, however, that we cannot guarantee the security of transmission over the Internet. If it is necessary for your information to be given to a person in connection with the provision of a service to us, everything reasonably within our power is done to prevent unauthorised use or unauthorised disclosure of the information.
You are entitled to request access to any personal information relating to you which you have previously supplied to action@sheppardsnz.co.nz.
Policy for online purchases of goods and/or services
If you intend to purchase goods and/or services through this website, you must confirm your acceptance of these website terms and conditions before we will process your order.
You cannot purchase goods and/or services through this website unless you are capable of making legally binding contracts. In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods and/or services is accepted by us, your order will constitute a binding contract between yourself and Sheppards NZ.
Ordering procedure for goods and/or services
You may offer to purchase goods described on this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, credit card details and any other information requested.
Once your order has been processed you will receive an automated response confirming your details and the goods ordered. A printed GST invoice will be sent to you.
The dispatch of the goods from Sheppards NZ will constitute our acceptance of your offer to purchase those particular goods.
We provide no warranty as to the availability of goods advertised through this website.
Any information on this website is up to date at the time it is posted on the website but is subject to variation at any time without notice.
Payment for goods and/or services
We accept payment from Visa, MasterCard, Amex and Afterpay for orders placed through this website. Sheppards NZ will appear on cardholder statements for any payments made via the DPS payment gateway on this website. www.sheppardsnz.co.nz will appear on your Afterpay account.
You will be liable for all orders placed using your credit card details and/or Afterpay account and agree to indemnify Sheppards NZ against any losses, claims or damages arising from the use or misuse of your credit card details by any other person.
Prices are inclusive of goods and services tax, duties and other charges imposed or levied in New Zealand in connection with the supply of goods. Prices are exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand. Prices are also exclusive of postage and packaging charges.
Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.
Purchases made using our payment options are subject to the providers terms and conditions.
Visa Terms and Conditions.
MasterCard Terms and Conditions.
Amex Terms and Conditions.
Afterpay Terms and Conditions.
Ownership and title in the goods does not pass to you until we have received payment in full.
We reserve our right to increase or decrease our prices without prior notice at any time.
Our aim is for standard delivery to be within three working days however, we will notify you by phone or email should we be unable to meet that target.
Please note: all prices are quoted in New Zealand dollars.
Sheppards NZ does not accept responsibility for any goods not signed for on delivery. We regret we cannot accept PO Boxes as a delivery address or rural delivery address. Work addresses are fine but please state delivery hours.
For hamper and gift card purchases a freight charge will apply per delivery address. We will advise total freight charges on confirmation of your order.
We regret we do not freight products internationally.
These terms will be construed according to and governed by the laws of new zealand and the parties submit to the exclusive jurisdiction of the courts in new zealand.
You consent to us, our licensees, and business partners contacting you from time to time, including via telephone, post, facsimile and electronic (ie sms, internet) methods.
You agree that you have read and accept the terms of our privacy policy on www.sheppardsnz.co.nz including without limitation the collection, use and disclosure of personal information.